At Amanti Art Shop, we are dedicated to curating a collection of gallery-worthy pieces that bring sophistication and intention to your space. We understand that the journey of finding the perfect piece for your home or project is as important as the piece itself. Our Shipping and Returns policies are crafted with the same thoughtfulness, integrity, and attention to detail that defines our brand, ensuring a seamless and respectful experience for our discerning community of homeowners, interior designers, and creative professionals.

Shipping Information

We are committed to delivering your carefully selected wall decor, mirrors, and frames to your doorstep with care and efficiency.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email once your order has shipped.

Shipping Methods & Delivery Times

We offer two primary shipping options to cater to your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: A flat rate of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary based on destination and customs processing. Shipping to Asia and certain remote regions is currently unavailable.

International Orders

We ship globally (excluding Asia and select remote areas). Customers are responsible for any applicable customs duties, taxes, or import fees levied by the destination country, which are not included in the item price or shipping cost.

Returns & Exchanges Policy

Your satisfaction is paramount. If a piece does not align with your vision, we offer a straightforward returns and exchanges process.

Policy Overview

We gladly accept returns and exchanges for most items within 15 days of the date you receive your shipment.

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition.
  • Returned in the original, protective packaging.
  • Including all original documents, hardware, certificates, and accessories.

Final Sale Items

Due to the custom-crafted and delicate nature of certain functional art pieces, the following items from our collection are final sale and cannot be returned or exchanged:

  • Custom-Framed Artwork & Mirrors: Any picture frame, presentation board, or bathroom mirror that has been custom-sized or assembled to specific order dimensions.
  • Clearance or Special Order Items: Any item clearly marked as “Final Sale” at the time of purchase.

This policy allows us to maintain the quality, uniqueness, and intended craftsmanship of these specially curated pieces.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Service team at [email protected] with your order number and item details. You may use the template provided below for clarity.
  2. Receive Authorization & Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for packaging and shipping your return.
  3. Securely Package Your Item: Carefully repackage the item in its original packaging with all included materials. Please write the RMA number clearly on the outside of the box.
  4. Ship the Package: Send your return to our fulfillment center at the address provided in your instructions. We recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
  5. Inspection & Processing: Once received, our team will inspect the item. Upon approval, we will promptly process your exchange or initiate your refund.

Return & Exchange Request Email Template

To streamline your request, please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Amanti Art Shop Team,

I would like to request a [Return / Exchange] for an item from my recent order.

Order Number: [Please insert your order number]
Name: [Your Full Name]
Email Address: [The email used on the order]
Item for Return/Exchange: [Product Name & SKU if available]
Reason for Request: [Please provide a brief reason]
For exchanges, my desired replacement item is: [Product Name, if applicable].

I have read and understand the Returns & Exchanges policy on your website.

Thank you for your assistance.
Sincerely,
[Your Name]

Refunds: Timing & Method

After we receive and approve your return:

  • Timing: Refunds are typically processed within 5-7 business days of our receipt and inspection of the returned item.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies.

Exchanges

For exchanges, once the return is approved, we will ship the replacement item using your original shipping method (Standard or Free Shipping). You will receive a notification with tracking information. Original shipping charges are non-refundable.

If the return is a result of our mistake or a defective product, we will cover the cost of return shipping and refund any original shipping fees.

Our Commitment & Contact Information

This policy reflects our commitment to transparency, security, and the refined experience you expect from Amanti Art Shop. We handle every transaction with the care and attention to detail that mirrors the craftsmanship of our wall decor, mirrors, and picture frames.

For any questions regarding your order, shipping, or return, please contact our dedicated team:

Last Updated: October 26, 2023